We're Hiring!

Role Overview:

As a Customer Relationship Consultant, you will:

• Manage all respite and permanent leads from prospective residents and their families.

• Oversee all leads in our CRM database to ensure efficient tracking and follow-up.

• Build and maintain relationships with key organizations that can refer prospective residents to our aged care homes.

• Assist in meeting and exceeding occupancy and sales targets, including RAD sales.

• Develop and implement marketing initiatives to generate new sales leads.

Key Responsibilities:

• Implement sales plans and comply with the customer sales method to deliver an excellent client experience.

• Travel to various client locations for sales meetings and presentations.

• Achieve financial targets related to occupancy, RAD, additional services, and ACFI.

• Maintain competitive profiles for facilities and manage inbound leads efficiently.

• Ensure all prospects receive timely and professional communication and provide accurate information packages.

• Record and track all leads in the CRM database, ensuring all information is current and clear.

Qualifications and Experience:

• Essential:

  • Proven experience in sales and marketing.

  • Strong administrative skills and the ability to handle confidential information.

  • Excellent verbal and written communication skills with the ability to empathize with prospective residents and their families.

  • A current driver’s license and National Police Certificate (or the ability to obtain one).

Performance Outcomes:

• Compliance with sales plan initiatives and admissions process.

• Achievement of financial targets, including occupancy rates, RAD targets, and contracts written.

• Improvement in channel leads and CRM database management.

Why Work With Respect?

• Respect is committed to creating a workplace where the elderly feel respected, valued, and cared for in a supportive environment.

• We are a team-driven company that values Integrity, Innovation, Excellence, and Care in everything we do.