We're Hiring!

Intake Officer - Support at Home

Make a Difference in the Lives of Older Australians

Respect is a not-for-profit organisation dedicated to supporting older Australians to live with dignity, respect and belonging. We are seeking a motivated Intake Officer to join our Support at Home team and play a vital role in connecting prospective clients with the services they need.

This is a rewarding opportunity for someone with a strong sales background, preferably with current experience in the Stay-at-Home or Home Care sector, who enjoys building relationships, guiding clients through important decisions, and contributing to a meaningful purpose.

Why Join Respect?

• Work for a purpose-driven organisation that genuinely improves the lives of older Australians
• Collaborate with a supportive, experienced team and contribute to business growth
• Opportunities for ongoing professional development and career progression
• Be part of a culture built on Respect, Care, Teamwork, Courage, Integrity, Innovation and Excellence
• Travel across Tasmania to meet clients and referral partners

The Role

As an Intake Officer, you will:

• Engage with prospective clients via phone, email, and face-to-face meetings
• Provide guidance and expert advice on Home Care Packages and services
• Convert inquiries and warm leads into clients by understanding their needs and explaining our services
• Build and maintain strong relationships with referral sources, including healthcare providers and community organisations
• Manage leads and maintain accurate records in the CRM and My Aged Care portal
• Support business development initiatives and proactively generate new leads
• Assist with administrative processes including agreements, service transitions, and waitlist management
• Contribute to continuous improvement initiatives within the Home Care team

About You

We are looking for someone who is:

• Experienced in sales, client engagement, or a similar customer-facing role
• Knowledgeable about Home Care Packages, service delivery, and fee structures (preferred)
• Skilled in communication, negotiation, and relationship management
• Able to work autonomously and collaboratively as part of a team
• Highly organised with excellent time management skills
• Supportive, flexible, and able to relate to older people with empathy and professionalism

• Current driver’s licence without restriction (Tasmania-wide travel required)
• Current National Police Certificate (or ability to acquire)

Our Mission, Vision & Values

Mission: To care for the elderly in our communities in an environment of respect, value and belonging.
Vision: A world where the elderly feel respected, valued and enjoy a quality of life.
Values: Respect, Care, Teamwork, Courage, Integrity, Innovation, Excellence

We seek team members who share our values and are committed to providing the highest standard of care and professionalism.

Why This Role Matters

As an Intake Officer, you are often the first point of contact for older Australians seeking support. Your role directly impacts their decision-making, helping them access the care they need while ensuring a smooth, welcoming, and professional experience with Respect.

Apply Today

If you are a confident, relationship-focused professional with a strong sales mindset and experience in Stay-at-Home or Home Care, we would love to hear from you.

Join Respect and help older Australians live with dignity, choice, and independence.