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Role Description

The Administration & Scheduling Support Assistant – Home Care provides high-quality administrative and basic scheduling support to the Home Care team, based in our Launceston office. The role supports the efficient operation of Support at Home services by maintaining accurate records, managing day-to-day administration, and assisting with service scheduling and coordination.

This position is a key point of contact for participants, carers, staff and associated providers, ensuring enquiries are responded to promptly and professionally. The Administration & Scheduling Support Assistant works collaboratively with the Home Care team to support continuity of care and positive participant outcomes.

Key Duties and Responsibilities

Administration & Operational Support

• Provide a customer-focused first point of contact for incoming calls and routine enquiries from participants, carers, staff and associated providers

• Respond to enquiries promptly, resolving standard matters at first contact and escalating more complex matters appropriately

• Provide general administrative support to the Home Care team, including data entry, filing, correspondence, and document management

• Manage incoming and outgoing mail and electronic correspondence, ensuring confidentiality and appropriate distribution

• Maintain accurate administrative records and documentation in line with privacy, quality and organisational requirements

• Support onboarding and induction of new staff, including coordination of documentation, system access and orientation information

• Complete meeting minute-taking and distribute within agreed timeframes

• Order and manage stationery and PPE supplies to support operational needs

• Support quality improvement, compliance activities and reporting as directed

• Assist with the development and maintenance of administrative workflows and processes

• Undertake other reasonable administrative duties aligned with the role as required

Scheduling Support

• Support the creation and maintenance of basic service schedules in line with approved Support at Home service plans

• Action routine schedule changes, including cancellations and short-term adjustments

• Communicate schedule changes clearly and promptly to participants, staff and associated providers

• Escalate complex scheduling issues or service risks in line with organisational procedures

Qualifications & Experience

Essential:

• Demonstrated experience in an administrative or support role

• Strong organisational and time management skills with the ability to manage competing priorities

• Well-developed verbal and written communication skills with a professional, person-centred approach

• Strong computer skills, including Microsoft Office (or equivalent) and the ability to learn new systems

• High attention to detail and accuracy in data entry and record management

• Ability to work collaboratively as part of a team and follow direction in a fast-paced environment

• Current National Police Check (or willingness to obtain prior to commencement)

Desirable:

• Certificate III in Business (or similar)

• Previous experience in aged care, health or community services

• Experience using client management or scheduling systems (e.g. AlayaCare or similar)

Mission, Vision and Values

It is a condition of employment that each employee will, at all times, uphold our organisation's mission, vision and values:

Mission: To care for the elderly in our communities in an environment of respect, value and belonging.

Vision: A world where the elderly feel respected, valued and enjoy a quality of life.

Values:

• Respect: Treat all people with fairness and dignity

• Care: Look after and protect the elderly, and each other

• Teamwork: Encourage, cooperate and build trust

• Courage: Do the right thing, even when it’s difficult

• Integrity: Be open, honest and trustworthy

• Innovation: Think differently to solve problems

• Excellence: Drive quality to continuously improve.