We're Hiring!

About Us

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our residents, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

Why You Will Love Working With Us

• A workplace culture that celebrates people, progress, and purpose
• Meaningful work where you see the impact you make every day
• Opportunities to grow your career
• Save tax by salary packaging up to $15,900 of living expenses and a further $2650 for meals out and holiday accommodation!

About the Role

Are you an experienced Registered Nurse with strong clinical knowledge, auditing experience, and exceptional skills in communication, time management, and IT? Do you have a passion for quality and compliance in aged care? If so, we would love for you to join our team as a Compliance Liaison Officer.

The Compliance Liaison Officer is responsible for providing support and assistance to the Chief Quality and Risk Officer to provide administrative and operational support with a focus on organisational resolution of complaints, feedback, responses to Government bodies, and making positive improvements for our consumers and clients receiving care.

On a day-to-day basis, this position will report to the Chief Quality and Risk Officer.

Travel will be required as part of this role.

No two days are the same!

As Quality Compliance Officer, you will:

• Draft detailed responses to complaints, SIRS additional information, Coroners requests, and Assessment Team Reports.

• Identify, escalate and manage clinical and operational risks.

• Use a range of complaint resolution techniques including open disclosure, early

resolution, conciliation and investigation.

• Develop positive and collaborative working relationships with team members and

internal and external stakeholders to identify concerns and develop options to achieve resolutions.

• Work collaboratively with the Chief Quality and Risk Officer to identify areas for

continuous improvement to support quality, risk, and compliance.

• Undertake trending and analysis of complaints and continuous improvement

• Internal and external meetings as required by the business or at the direction of Chief Quality and Risk Officer.

• Any other task as directed by the Chief Quality and Risk Officer.

About You

Qualifications & Experience

Essential -

• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.

• Must be a health professional with an understanding of the aged care operational and risk environment.

• High level ability to utilise information management and computer systems.

• Excellent verbal and written communication skills including the ability to articulate positions with solid reasoning as well as empathy and understanding.

Desirable -

• Clinical experience as a Registered Nurse.

You’ll thrive with us if you have:

• Bachelor of Nursing or equivalent, with current AHPRA registration.
• Strong IT and information management skills.
• In-depth knowledge of Aged Care Standards, the Aged Care Act, Residents Rights, Documentation Standards, Aged Care Funding Instrument, and other relevant legislation and codes of practice.
• Excellent communication and interpersonal skills.
• NDIS Worker Screening certification.
• Formal qualification in quality management frameworks (desirable).

To work with Respect, candidates must meet the legislative requirements of Aged Care Worker Screening.

Ready to Apply?

If you’re passionate about caring for others and want to be part of a team that genuinely values you, we would love to hear from you. Please note that selection processes will commence immediately, any late applications may result in exclusion from the process. To be considered please apply now!