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IT Systems Support Officer

  • Remote, TAS, Australia
  • Full time

About Us
At Respect, we’re proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated professionals who want to make a real difference.

The Opportunity
We are seeking a savvy and self-motivated IT Systems Support Officer to join our Information Technology team. This role is ideal for an experienced IT professional who thrives in a dynamic, fast-paced environment. You’ll be providing high-quality level 1 and 2 support to staff and residents across our network, ensuring our technology systems run smoothly, securely and efficiently.

Based remotely, you’ll manage day-to-day technical support, contribute to IT projects, and coordinate the procurement and logistics of equipment supply requests.

Key Responsibilities

  • Provide responsive level 1 and 2 IT support across the organisation.
  • Escalate incidents where required and liaise with third-party vendors.
  • Administer and support Desktop, Linux, and Windows environments.
  • Maintain knowledge base documentation and support resources.
  • Manage procurement and equipment logistics.
  • Contribute to IT initiatives and organisational projects.
  • Ensure service delivery meets or exceeds agreed SLAs.
  • Perform other duties as required by the IT leadership team.

Essential Qualifications & Experience

  • ITIL Foundation Certification (advanced levels highly regarded).
  • Microsoft Certified Professional (MCP) or Microsoft Fundamentals.
  • Current National Police Certificate or ability to obtain.
  • Minimum 5 years’ experience in a helpdesk or similar IT support role.
  • Demonstrated ability to install, configure, and support a wide range of IT systems.
  • Proven capacity to manage multiple tasks concurrently.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Outstanding customer service skills (phone, remote, and face-to-face).
  • Ability to work autonomously with minimal supervision.

Our Values

At Respect, our values guide everything we do:

  • Respect – Treat all people with fairness and dignity
  • Care – Look after and protect the elderly, and each other
  • Teamwork – Encourage, cooperate, and build trust
  • Courage – Do the right thing, even when it’s difficult
  • Integrity – Be open, honest, and trustworthy
  • Innovation – Think differently to solve problems
  • Excellence – Drive quality to continuously improve

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