We're Hiring!

Are you passionate about delivering excellent IT support and looking for a flexible remote role? Join a purpose-driven organisation that values respect, innovation and care in everything we do.

We are currently seeking an experienced IT Systems Support Officer to join our national IT team. This is a fulltime remote position, with occasional travel to our sites when operationally required. You will play a key role in providing responsive, customer-focused support to internal staff, residents and external partners, helping ensure the smooth operation of services across the organisation.

About the Role

As the first point of contact for IT issues, you will provide Level 1 and 2 support across a wide range of systems. You will manage service requests and incidents through the IT Service Desk, while also overseeing equipment procurement and logistics. You will work closely with vendors and the broader IT team to resolve issues efficiently and ensure high levels of customer satisfaction.

You will be responsible for:

• Providing responsive Level 1 and 2 IT support for internal systems, users and equipment

• Troubleshooting issues across desktop, mobile and core infrastructure environments

• Collaborating with third-party vendors and escalating tickets where necessary

• Maintaining clear and helpful technical documentation and knowledge base articles

• Managing procurement and logistics for IT equipment and devices

• Participating in on-call support rotations and contributing to IT projects as required

• Adhering to change management processes and maintaining accurate records

To be successful, you will have:

• A minimum of 3 years’ experience in an IT support or help desk role

• An entry-level or foundational IT certification, with ITIL foundations as a minimum

• Hands-on experience with Microsoft 365, Windows desktop environments and Active Directory

• Knowledge of Linux server administration and virtual desktop environments

• Understanding of network infrastructure, remote support tools and mobile device platforms

• A strong focus on customer service and the ability to explain technical concepts to a wide audience

• Excellent problem-solving skills and the ability to work independently

• A current National Police Check, or willingness to obtain one

• Experience in aged care or a similarly regulated environment will be highly regarded

What we offer:

• A fully remote role with flexibility and work-life balance

• The opportunity to work for a mission-led, not-for-profit organisation

• A supportive and collaborative IT team

• A chance to make a real impact in a sector that cares for our ageing communities

Who we are

We are part of a trusted not-for-profit aged care provider that has served Australian communities for over 100 years. Our mission is to care for the elderly in an environment of respect, value and belonging. Our vision is a world where every older person feels respected, valued and enjoys a quality life.

Our values guide everything we do:

• Respect – Treat all people with fairness and dignity

• Care – Look after and protect the elderly and each other

• Teamwork – Encourage, cooperate and build trust

• Courage – Do the right thing, even when it is difficult

• Integrity – Be open, honest and trustworthy

• Innovation – Think differently to solve problems

• Excellence – Strive for quality and continuous improvement