We're Hiring!

About Us
At Respect, we’re proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated professionals who want to make a real difference.

The Opportunity
We are seeking a savvy and self-motivated IT Systems Support Officer to join our Information Technology team. This role is ideal for an experienced IT professional who thrives in a dynamic, fast-paced environment. You’ll be providing high-quality level 1 and 2 support to staff and residents across our network, ensuring our technology systems run smoothly, securely and efficiently.

Based onsite at our Warrnambool facility, you’ll manage day-to-day technical support, contribute to IT projects, and coordinate the procurement and logistics of equipment supply requests. Occasional travel to other sites may be required.

Key Responsibilities

• Provide responsive level 1 and 2 IT support across the organisation.

• Escalate incidents where required and liaise with third-party vendors.

• Administer and support Desktop, Linux, and Windows environments.

• Maintain knowledge base documentation and support resources.

• Manage procurement and equipment logistics.

• Contribute to IT initiatives and organisational projects.

• Ensure service delivery meets or exceeds agreed SLAs.

• Perform other duties as required by the IT leadership team.

Essential Qualifications & Experience

• ITIL Foundation Certification (advanced levels highly regarded).

• Microsoft Certified Professional (MCP) or Microsoft Fundamentals.

• Current National Police Certificate or ability to obtain.

• Minimum 5 years’ experience in a helpdesk or similar IT support role.

• Demonstrated ability to install, configure, and support a wide range of IT systems.

• Proven capacity to manage multiple tasks concurrently.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication abilities.

• Outstanding customer service skills (phone, remote, and face-to-face).

• Ability to work autonomously with minimal supervision.

Our Values

At Respect, our values guide everything we do:

• Respect – Treat all people with fairness and dignity
• Care – Look after and protect the elderly, and each other
• Teamwork – Encourage, cooperate, and build trust
• Courage – Do the right thing, even when it’s difficult
• Integrity – Be open, honest, and trustworthy
• Innovation – Think differently to solve problems
• Excellence – Drive quality to continuously improve