We're Hiring!

About Us

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our clients, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

Why You Will Love Working With Us

• A workplace culture that celebrates people, progress, and purpose
• Meaningful work where you see the impact you make every day
• Opportunities to grow your career
• Save tax by salary packaging up to $15,900 of living expenses and a further $2650 for meals out and holiday accommodation!

About the Role

Working in home care is more than just a job — it’s the chance to make a real difference in someone’s everyday life. At Respect, our Independence at Home services help older Australians remain safe, comfortable, and connected in the place they value most — their own home. From assisting with daily living and social engagement to supporting clinical and nursing care, every interaction matters. Join a compassionate, reliable team where your work truly impacts lives and every day feels purposeful.

The Scheduling Officer – Home Care is a full-time position based in either Warrnambool or the Launceston head office, responsible for the timely and efficient allocation of Home Care Assistants to deliver services in line with clients’ needs, preferences, and program requirements.

This role operates Monday to Friday, 10:00am – 6:06pm, with participation in an on-call rotation every 6 weeks (weekend coverage required).

As a key member of the Home Care team, you will manage rosters and coordinate service delivery, ensuring clear and timely communication with clients, families, and field staff regarding any changes to schedules or allocated support workers.

This role plays an important part in enabling high-quality care and support, ensuring services are well-coordinated and responsive to client needs. You will contribute to maintaining compliance with the Aged Care Quality Standards, relevant legislation, and client service agreements, while supporting smooth and effective daily operations.

We are seeking someone with proven scheduling experience, strong communication and time management skills, and the ability to work efficiently within fast-paced environments. You will also be confident using Microsoft applications and able to adapt quickly to changing priorities.

No two days are the same! As Scheduling Officer you will:

• Act as the primary point of contact for rostering enquiries, coordinating requests accurately and in a timely manner.
• Maintain and update rosters and systems, ensuring accuracy of staff availability, client preferences, leave, and scheduling changes.
• Optimise workforce utilisation, maintaining over 90% permanent staffing and ensuring compliance with Enterprise Agreements and awards.
• Manage a high-volume, fast-paced workload, meeting deadlines with strong attention to detail and accuracy.
• Publish permanent rosters at least two weeks in advance and complete scheduling inputs in line with payroll timeframes.
• Manage non-billable hours and ensure new client schedules are established within agreed service levels.
• Deliver high-quality, professional communication with clients, families, staff, and stakeholders, prioritising client needs and minimising service disruptions.
• Ensure compliance and quality by maintaining accurate records, adhering to policies and Aged Care standards, reporting incidents, and contributing to continuous improvement and professional development.

About You

You’ll thrive with us if you have:

• Demonstrated experience in scheduling and workforce planning, developing effective rosters that align with staff availability and compliance requirements.
• Strong organisation and prioritisation skills, with the ability to work accurately and calmly in high-pressure, fast-paced environments.
• Excellent communication skills, with the ability to listen, negotiate, and build trust with stakeholders.
• Proven ability to work independently, apply sound judgement, and use logical problem-solving in complex or changing situations.
• Proficient computer and information management skills, with a strong understanding of risk management, hazard identification, and incident reporting.
• Relevant qualifications or experience in administration or rostering (e.g. Certificate III in Business Administration), with knowledge of the Home Care/Aged Care sector, Aged Care Standards, and a commitment to continuous improvement.

Perks & Benefits

• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care

Ready to Apply?

If you’re passionate about caring for others and want to be part of a team that genuinely values you, we would love to hear from you. Please note that selection processes will commence immediately, any late applications may result in exclusion from the process. To be considered please apply now!