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Role Description

The Allied Health Assistant, Wellness & Reablement Services in partnership with Allied Health professionals, will support the delivery of community-based rehabilitation services. This role involves assessing, planning, implementing, and evaluating client programs. The program’s purpose is to address the effects of aging, and/or health conditions, focusing on enhancing the client’s overall well-being and independence.

Reporting Relationship

On a day-to-day basis, the Allied Health Assistant, Wellness & Reablement Services - Home Care shall report to the Team Leader, Wellness & Reablement Services - Home Care.

Qualifications & Experience

Essential:

• Certificate III in Allied Health Assistance or equivalent or demonstrated knowledge and experience in Community Services or Allied Health Assistance.
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process.
• Strong communication skills, with a demonstrated ability to build rapport with internal and external stakeholders.
• Client-centric approach and willingness to advocate on behalf of clients.
• Proven ability to work independently, make sound judgements, and prioritise tasks in a fast-paced environment.
• Ability to work in a physical environment, including assisting with manual handling.
• Ability to follow instructions and work within a team under the supervision of qualified Allied Health professionals.
• Demonstrated ability to maintain confidentiality and adhere to privacy laws.
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management.
• Demonstrated understanding and ability to act quickly and effectively in the event of an emergency, including administering first aid, providing CPR if necessary, and performing pool rescues (in a Hydrotherapy centre environment).
• Proficient swimming skills, and a willingness and ability, to undertake pool lifesaving training to a satisfactory standard (in a Hydrotherapy centre environment).
• Proficient computer and information management skills.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Certificate IV in Allied Health Assistance.

Key Duties & Responsibilities

• Support the Wellness & Reablement team in their daily operations to ensure high quality service delivery is provided to our service users and delivered in accordance with our contract requirements.
• Deliver planned therapy sessions as directed by Allied Health professionals in a range of environments including within client homes, allied health centres, hydrotherapy centres or relevant communal locations, as required.
• Engage with clients on a holistic level about their performance and progression towards goals or concerns.
• Provide allied health therapy interventions as directed by relevant allied health professional.
• Monitor clients during therapy sessions ensuring exercises are performed safely and correctly, within scope of position, report any concerns or changes to the relevant Allied Health Professional and document.
• Modify a session or exercise within limits prescribed by treating Allied Health Professional.
• Respond to incidents, feedback, and complaints, in a timely manner and provide guidance and support to staff.
• Actively participate in client assessments and evaluations and collaborate with Allied Health professionals.
• Actively participate in ongoing quality improvement activities and ensure the team is supported to maintain the service line Continuous Improvement plans.
• Actively participate in working towards the Aged Care Quality and Safety Standards.

Key Duties & Responsibilities - Duty of Care

• Adhering to policies, procedures, and professional standards, including the Aged Care Quality Standards the Aged Care Quality Code of Conduct and Standards.
• Respond promptly and appropriately to client deterioration.
• Ensure environment and equipment is set up in safe, clean, hygienic, and functional way and is maintained, prior to, during and after client use.
• Act, report, and document hazards, incidents, or SIRS as per Respect Incident Management policies and procedures and Home Care Package Guidelines.
• Advocate for the rights and well-being of clients, ensuring that their dignity of risks is managed appropriately.
• Ensure client experience and satisfaction, focused on prompt complaint resolution, open disclosure.
• Contribute to continuous improvement initiatives and safety culture, facilitate, and participate in client conferences.

Mission, Vision & Values

• Mission: To care for the elderly in our communities in an environment of respect, value and belonging.
• Vision: A world where the elderly feel respected, valued and enjoy a quality of life. Values: Respect: Treat all people with fairness and dignity. Care: Look after and protect the elderly, and each other. Teamwork: Encourage, cooperate and build trust. Courage: Do the right thing, even when it’s difficult. Integrity: Be open, honest and trustworthy. Innovation: Think differently to solve problems. Excellence: Drive quality to continuously improve