We're Hiring!

At Respect, we have proudly supported older Australians and families for more than a century. As we continue to grow across residential aged care, Support at Home, retirement living and childcare services, we are seeking an experienced Credit and Collections Manager to lead our credit, billing and revenue recovery function.

If you are a strategic finance leader with strong people skills, a passion for continuous improvement, and a customer-centred approach, this is an opportunity to shape a high-performing team and strengthen financial sustainability across our organisation.

Why You Will Love This Role

• Lead a dedicated team that values empathy, professionalism and accountability

• Influence key financial outcomes by improving cashflow and minimising bad debts

• Work closely with a wide range of stakeholders across a large, purpose-driven organisation

• Play a major role in shaping systems, processes and reporting frameworks for long-term success

What You Will Be Doing

Credit Control & Collections

• Lead the strategic delivery of the Credit and Collections function

• Oversee accurate and timely invoicing, receipting and debtor reconciliations across all service lines

• Proactively manage overdue accounts and implement people-centred collection strategies aligned with Respect’s values

• Monitor debtor ageing and drive action plans to reduce outstanding days

• Resolve complex billing issues with professionalism, empathy and commercial judgement

Leadership & Continuous Improvement

• Mentor and develop the credit and collections team to achieve high performance

• Streamline and enhance billing accuracy, efficiencies and customer experience

• Develop and maintain clear procedures, escalation pathways and quality controls

Risk, Compliance & Reporting

• Ensure compliance with the Aged Care Act, Retirement Living Act, Privacy Act and all relevant consumer protections

• Maintain robust debtor risk registers and provide regular reporting to senior leadership

• Prepare monthly dashboards including ageing, write-offs, recoveries and risk commentary

Stakeholder Engagement

• Act as the key escalation point for sensitive or complex debtor matters

• Collaborate effectively with General Managers, Finance, Legal, and operational teams

What You Will Bring

• Minimum 7 years management experience in credit control, collections or receivables within a large or multi-entity organisation

• Demonstrated ability to manage high-volume, complex debtor ledgers in a service-driven or regulated environment

• Strong negotiation, communication and conflict resolution skills

• Experience leading small teams and fostering a culture of accountability and care

• Proven analytical capability and a track record of improving cashflow outcomes

• Strong leadership skills and an ability to drive results

Highly Desirable

• Experience in aged care, health, NDIS or other regulated consumer environments

• Proficiency with ERP, Excel and reporting tools

• Membership of CAANZ/CPA, AICM or tertiary qualifications in accounting, business or related fields

Ready to Make a Difference?

If you are a confident finance leader who thrives in a collaborative, mission-driven environment, we would love to hear from you.

Apply today and help us continue delivering respect, care and dignity to the communities we serve.